:root {
            /* ألوان متناسقة */
            --primary-blue: #002B5B;
            --light-blue: #256D85;
            --accent-blue: #2B7DC3;
            --bg-color: #F5F6FA;
            --white: #FFFFFF;
            --gray-text: #4A5568;
            --light-gray: #E2E8F0;
            --success: #0D8C4B;
            --warning: #FF6B35;
            --purple: #8B3A8B;
            --shadow: 0 4px 6px rgba(0, 0, 0, 0.07);
            --shadow-lg: 0 10px 25px rgba(0, 0, 0, 0.1);
            --border-radius: 16px;
            --transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
        }

        * {
            margin: 0;
            padding: 0;
            box-sizing: border-box;
        }

        body {
            background: var(--bg-color);
            color: var(--gray-text);
            font-family: 'Tajawal', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;
            line-height: 1.6;
            overflow-x: hidden;
        }

        /* =============== الهيدر المحسن =============== */
        .help-hero {
            min-height: 40vh;
            display: flex;
            align-items: center;
            justify-content: center;
            background: linear-gradient(135deg, var(--primary-blue) 0%, var(--light-blue) 100%);
            position: relative;
            overflow: hidden;
            padding: 60px 20px;
            border-bottom: 1px solid rgba(255, 255, 255, 0.1);
        }

        .help-hero::before {
            content: '';
            position: absolute;
            top: 0;
            left: 0;
            right: 0;
            bottom: 0;
            background: 
                radial-gradient(circle at 20% 30%, rgba(59, 130, 246, 0.1) 0%, transparent 50%),
                radial-gradient(circle at 80% 70%, rgba(245, 158, 11, 0.05) 0%, transparent 50%);
        }

        .hero-content {
            text-align: center;
            position: relative;
            z-index: 2;
            max-width: 900px;
            width: 100%;
        }

        /* SVG Icon بدلاً من FontAwesome */
        .hero-icon {
            width: 120px;
            height: 120px;
            margin: 0 auto 25px;
            position: relative;
            animation: float 3s ease-in-out infinite;
        }

        .hero-icon svg {
            width: 100%;
            height: 100%;
            filter: drop-shadow(0 4px 8px rgba(0, 0, 0, 0.2));
        }

        .hero-icon-inner {
            width: 100%;
            height: 100%;
            background: rgba(255, 255, 255, 0.15);
            border-radius: 50%;
            display: flex;
            align-items: center;
            justify-content: center;
            backdrop-filter: blur(10px);
            border: 2px solid rgba(255, 255, 255, 0.2);
            box-shadow: 0 8px 32px rgba(0, 43, 91, 0.3);
            position: relative;
            overflow: hidden;
            color: white;
        }

        .hero-icon-inner::before {
            content: '';
            position: absolute;
            width: 150%;
            height: 150%;
            background: conic-gradient(
                transparent,
                rgba(255, 255, 255, 0.3),
                transparent 30%
            );
            animation: rotate 4s linear infinite;
        }

        .hero-title {
            font-size: 2.8rem;
            font-weight: 900;
            margin-bottom: 1rem;
            background: linear-gradient(135deg, #fff 0%, #d1e8ff 50%, #a0d8ff 100%);
            -webkit-background-clip: text;
            -webkit-text-fill-color: transparent;
            background-clip: text;
            animation: fadeInUp 1s ease;
            text-shadow: 0 2px 4px rgba(0, 43, 91, 0.2);
        }

        .hero-subtitle {
            font-size: 1.3rem;
            color: rgba(255, 255, 255, 0.95);
            margin-bottom: 2rem;
            opacity: 0.9;
            animation: fadeInUp 1s ease 0.2s both;
            line-height: 1.6;
            max-width: 700px;
            margin-left: auto;
            margin-right: auto;
            padding: 0 20px;
        }

        /* =============== محتوى الصفحة الرئيسي =============== */
        .main-content {
            padding: 40px 0;
            background: linear-gradient(180deg, rgba(245, 246, 250, 0.95), rgba(235, 238, 248, 0.98));
        }

        .container {
            max-width: 1000px;
            margin: 0 auto;
            padding: 0 15px;
        }

        /* =============== عنوان الأقسام =============== */
        .section-title {
            text-align: center;
            font-size: 2.2rem;
            font-weight: 700;
            margin-bottom: 40px;
            position: relative;
            color: var(--primary-blue);
            padding-bottom: 30px;
        }

        .section-title::after {
            content: '';
            position: absolute;
            bottom: 15px;
            right: 50%;
            transform: translateX(50%);
            width: 200px;
            height: 3px;
            background: linear-gradient(90deg, transparent, var(--light-blue), var(--primary-blue), transparent);
            border-radius: 2px;
            box-shadow: 0 0 12px rgba(37, 109, 133, 0.4);
        }

        .section-title::before {
            content: '';
            position: absolute;
            bottom: 12px;
            right: 50%;
            transform: translateX(50%);
            width: 16px;
            height: 16px;
            border-radius: 50%;
            background: linear-gradient(135deg, var(--primary-blue), var(--light-blue), var(--accent-blue));
            box-shadow: 0 0 12px rgba(37, 109, 133, 0.7);
            z-index: 2;
        }

        .section-subtitle {
            text-align: center;
            color: var(--gray-text);
            font-size: 1.1rem;
            margin-bottom: 40px;
            max-width: 700px;
            margin-left: auto;
            margin-right: auto;
            line-height: 1.7;
        }

        /* =============== قسم البطاقات =============== */
        .help-grid {
            display: grid;
            grid-template-columns: repeat(2, 1fr);
            gap: 15px;
            margin-bottom: 50px;
        }

        .help-card {
            display: flex;
            flex-direction: column;
            align-items: center;
            text-align: center;
            background: linear-gradient(180deg, var(--white), #f8fafc);
            border-radius: var(--border-radius);
            padding: 20px 15px;
            text-decoration: none;
            color: white;
            border: 1px solid var(--light-gray);
            box-shadow: var(--shadow);
            transition: transform var(--transition), box-shadow var(--transition), border-color var(--transition);
            min-height: 180px;
            position: relative;
            overflow: hidden;
            cursor: pointer;
            justify-content: space-between;
        }

        .help-card:hover {
            transform: translateY(-5px);
            box-shadow: 0 15px 40px rgba(0, 43, 91, 0.15);
            border-color: rgba(37, 109, 133, 0.3);
        }

        /* SVG Icons للبطاقات */
        .card-icon {
            width: 50px;
            height: 50px;
            border-radius: 12px;
            display: flex;
            align-items: center;
            justify-content: center;
            margin-bottom: 12px;
        }

        .card-icon svg {
            width: 24px;
            height: 24px;
            fill: white;
        }

        .card-icon.report {
            background: linear-gradient(135deg, #FF6B35, #FF8B5C);
        }

        .card-icon.suggestion {
            background: linear-gradient(135deg, #0D8C4B, #48bb78);
        }

        .card-icon.inquiry {
            background: linear-gradient(135deg, #2B7DC3, #3B9DFF);
        }

        .card-icon.copyright {
            background: linear-gradient(135deg, #8B3A8B, #9F4D9F);
        }

        .card-icon.help {
            background: linear-gradient(135deg, #256D85, #3A8CA5);
        }

        .card-icon.chat {
            background: linear-gradient(135deg, #25D366, #128C7E);
        }

        .card-icon.email {
            background: linear-gradient(135deg, #EA4335, #FBBC05);
        }

        .card-icon.twitter {
            background: linear-gradient(135deg, #1DA1F2, #0c85d0);
        }

        .card-title {
            font-size: 1.1rem;
            font-weight: 700;
            color: var(--primary-blue);
            margin-bottom: 8px;
            line-height: 1.3;
        }

        .card-desc {
            color: var(--gray-text);
            font-size: 0.85rem;
            line-height: 1.5;
            margin-bottom: 10px;
        }

        .card-action {
            color: var(--accent-blue);
            font-weight: 600;
            font-size: 0.85rem;
            display: flex;
            align-items: center;
            justify-content: center;
            gap: 5px;
        }

        /* =============== النموذج الذكي =============== */
        .contact-form-section {
            margin-bottom: 50px;
        }

        .form-wrapper {
            background: var(--white);
            border-radius: var(--border-radius);
            padding: 0;
            border: 1px solid var(--light-gray);
            position: relative;
            overflow: hidden;
            width: 100%;
            max-width: 100%;
        }

        .form-header {
            padding: 25px;
            background: linear-gradient(135deg, rgba(37, 109, 133, 0.05), rgba(43, 125, 195, 0.02));
            border-bottom: 1px solid var(--light-gray);
        }

        .form-title {
            font-size: 1.8rem;
            color: var(--primary-blue);
            margin-bottom: 10px;
            font-weight: 800;
        }

        .form-subtitle {
            color: var(--gray-text);
            font-size: 1rem;
        }

        .form-content {
            padding: 25px;
        }

        .form-group {
            margin-bottom: 20px;
        }

        .form-label {
            display: block;
            font-weight: 600;
            color: var(--primary-blue);
            margin-bottom: 8px;
            font-size: 0.95rem;
        }

        .form-control {
            width: 100%;
            padding: 12px 15px;
            border: 2px solid var(--light-gray);
            border-radius: 10px;
            font-size: 0.95rem;
            font-family: 'Tajawal', sans-serif;
            transition: var(--transition);
            background: var(--white);
        }

        .form-control:focus {
            outline: none;
            border-color: var(--accent-blue);
            box-shadow: 0 0 0 3px rgba(43, 125, 195, 0.1);
        }

        .form-row {
            display: grid;
            grid-template-columns: repeat(2, 1fr);
            gap: 15px;
            margin-bottom: 20px;
        }

        textarea.form-control {
            min-height: 120px;
            resize: vertical;
        }

        select.form-control {
            appearance: none;
            background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' fill='%23002B5B' viewBox='0 0 16 16'%3E%3Cpath d='M7.247 11.14 2.451 5.658C1.885 5.013 2.345 4 3.204 4h9.592a1 1 0 0 1 .753 1.659l-4.796 5.48a1 1 0 0 1-1.506 0z'/%3E%3C/svg%3E");
            background-repeat: no-repeat;
            background-position: left 16px center;
            padding-left: 40px;
        }

        /* التحقق اللحظي */
        .form-control.valid {
            border-color: var(--success);
            background-color: rgba(13, 140, 75, 0.05);
        }

        .form-control.invalid {
            border-color: #E53E3E;
            background-color: rgba(229, 62, 62, 0.05);
        }

        .validation-feedback {
            font-size: 0.85rem;
            margin-top: 5px;
            display: none;
        }

        .validation-feedback.valid {
            color: var(--success);
            display: block;
        }

        .validation-feedback.invalid {
            color: #E53E3E;
            display: block;
        }

        /* الحقول الديناميكية */
        .dynamic-field {
            background: rgba(245, 246, 250, 0.8);
            border-radius: 10px;
            padding: 15px;
            margin: 15px 0;
            border-right: 3px solid var(--accent-blue);
            animation: slideDown 0.3s ease;
            display: none;
        }

        .dynamic-field.show {
            display: block;
        }

        .urgent-note {
            background: linear-gradient(135deg, #FFF3CD, #FFEAA7);
            border: 1px solid #FFD166;
            border-radius: 8px;
            padding: 12px;
            margin-bottom: 15px;
            color: #856404;
            display: flex;
            align-items: flex-start;
            gap: 10px;
            font-size: 0.9rem;
        }

        .urgent-note svg {
            fill: #FF6B35;
            margin-top: 2px;
            width: 16px;
            height: 16px;
        }

        /* زر الإرسال */
        .submit-btn-container {
            text-align: center;
            margin-top: 30px;
        }

        .submit-btn {
            background: linear-gradient(135deg, var(--primary-blue) 0%, var(--light-blue) 100%);
            color: white;
            border: none;
            padding: 14px 35px;
            border-radius: 10px;
            font-size: 1rem;
            font-weight: 600;
            cursor: pointer;
            transition: var(--transition);
            display: inline-flex;
            align-items: center;
            gap: 10px;
            min-width: 180px;
            justify-content: center;
        }

        .submit-btn:hover {
            transform: translateY(-2px);
            box-shadow: 0 8px 20px rgba(0, 43, 91, 0.3);
        }

        .submit-btn:disabled {
            opacity: 0.7;
            cursor: not-allowed;
            transform: none;
        }

        /* =============== الأسئلة الشائعة =============== */
        .faq-section {
            background: var(--white);
            border-radius: var(--border-radius);
            padding: 25px;
            margin-bottom: 50px;
            border: 1px solid var(--light-gray);
            box-shadow: var(--shadow);
        }

        .faq-list {
            margin-top: 25px;
        }

        .faq-item {
            border-bottom: 1px solid var(--light-gray);
            padding: 15px 0;
        }

        .faq-item:last-child {
            border-bottom: none;
        }

        .faq-question {
            font-size: 1.1rem;
            color: var(--primary-blue);
            margin-bottom: 10px;
            cursor: pointer;
            display: flex;
            justify-content: space-between;
            align-items: center;
            transition: var(--transition);
            font-weight: 600;
        }

        .faq-question:hover {
            color: var(--accent-blue);
        }

        .faq-answer {
            display: none;
            padding-top: 10px;
            color: var(--gray-text);
            line-height: 1.6;
            font-size: 0.95rem;
            animation: fadeIn 0.3s ease;
        }

        .faq-answer.show {
            display: block;
        }

        /* =============== رسالة النجاح =============== */
        .success-message {
            background: linear-gradient(135deg, #0D8C4B, #48bb78);
            color: white;
            padding: 30px;
            border-radius: var(--border-radius);
            text-align: center;
            margin: 20px 0;
            display: none;
            animation: slideInUp 0.5s ease;
        }

        .success-message.show {
            display: block;
        }

        .success-message svg {
            width: 48px;
            height: 48px;
            margin-bottom: 15px;
            animation: bounce 1s ease infinite;
            fill: white;
        }

        /* =============== الأنيميشن =============== */
        @keyframes float {
            0%, 100% { transform: translateY(0); }
            50% { transform: translateY(-10px); }
        }

        @keyframes slideDown {
            from {
                opacity: 0;
                transform: translateY(-10px);
            }
            to {
                opacity: 1;
                transform: translateY(0);
            }
        }

        @keyframes slideInUp {
            from {
                opacity: 0;
                transform: translateY(30px);
            }
            to {
                opacity: 1;
                transform: translateY(0);
            }
        }

        @keyframes fadeIn {
            from { opacity: 0; }
            to { opacity: 1; }
        }

        @keyframes bounce {
            0%, 100% { transform: translateY(0); }
            50% { transform: translateY(-10px); }
        }

        @keyframes rotate {
            from { transform: rotate(0deg); }
            to { transform: rotate(360deg); }
        }

        @keyframes fadeInUp {
            from {
                opacity: 0;
                transform: translateY(20px);
            }
            to {
                opacity: 1;
                transform: translateY(0);
            }
        }

        /* =============== تحسينات إضافية =============== */
        .honeypot-field {
            position: absolute !important;
            height: 1px;
            width: 1px;
            overflow: hidden;
            clip: rect(1px, 1px, 1px, 1px);
            opacity: 0;
            pointer-events: none;
        }

        .form-helper {
            font-size: 0.85rem;
            color: var(--gray-text);
            margin-top: 5px;
            display: block;
            opacity: 0.7;
        }

        .error-message {
            color: #E53E3E;
            font-size: 0.85rem;
            margin-top: 5px;
            display: none;
        }

        .error-message.show {
            display: block;
        }

        /* تحسينات إضافية لصفحة الدعم */

/* مربع معلومات التذكرة */
.ticket-info-box {
    background: #e8f4fd;
    border: 1px solid #b8daff;
    border-radius: 8px;
    padding: 15px;
    margin-top: 20px;
    text-align: right;
    direction: rtl;
}

.ticket-info-box p {
    margin-bottom: 8px;
    font-size: 0.95rem;
}

.ticket-info-box a {
    color: #0056b3;
    font-weight: 600;
    word-break: break-all;
}

/* تحسين حقل المرفقات */
input[type="file"].form-control {
    padding: 8px;
    background: #fff;
}

/* تحسين حالة الخطأ للحقول */
.form-control.is-invalid {
    border-color: #dc3545 !important;
    background-color: #fff8f8;
}

.error-message.show {
    display: block;
    color: #dc3545;
    font-size: 0.85rem;
    margin-top: 5px;
}
        /* =============== التجاوب مع الشاشات =============== */
        @media (max-width: 768px) {
            .container {
                padding: 0 10px;
            }
            
            .help-hero {
                padding: 40px 15px;
                min-height: 35vh;
            }
            
            .hero-icon {
                width: 100px;
                height: 100px;
                margin-bottom: 20px;
            }
            
            .hero-title {
                font-size: 2rem;
            }
            
            .hero-subtitle {
                font-size: 1.1rem;
            }
            
            .main-content {
                padding: 30px 0;
            }
            
            .section-title {
                font-size: 1.8rem;
                margin-bottom: 30px;
                padding-bottom: 25px;
            }
            
            .section-title::after {
                width: 160px;
            }
            
            .help-grid {
                gap: 12px;
            }
            
            .help-card {
                padding: 18px 12px;
                min-height: 170px;
            }
            
            .card-icon {
                width: 45px;
                height: 45px;
                margin-bottom: 10px;
            }
            
            .card-icon svg {
                width: 20px;
                height: 20px;
            }
            
            .card-title {
                font-size: 1rem;
            }
            
            .card-desc {
                font-size: 0.8rem;
            }
            
            .form-wrapper {
                padding: 0;
            }
            
            .form-header,
            .form-content {
                padding: 20px;
            }
            
            .form-row {
                grid-template-columns: 1fr;
                gap: 0;
            }
            
            .submit-btn {
                width: 100%;
                padding: 14px 20px;
            }
        }

        @media (max-width: 480px) {
            .help-hero {
                padding: 30px 10px;
                min-height: 30vh;
            }
            
            .hero-icon {
                width: 80px;
                height: 80px;
                margin-bottom: 15px;
            }
            
            .hero-title {
                font-size: 1.7rem;
            }
            
            .hero-subtitle {
                font-size: 1rem;
            }
            
            .section-title {
                font-size: 1.5rem;
                padding-bottom: 20px;
            }
            
            .section-title::after {
                width: 140px;
            }
            
            .section-title::before {
                width: 14px;
                height: 14px;
                bottom: 10px;
            }
            
            .help-grid {
                gap: 10px;
            }
            
            .help-card {
                padding: 15px 10px;
                min-height: 160px;
            }
            
            .card-icon {
                width: 40px;
                height: 40px;
                margin-bottom: 8px;
            }
            
            .card-icon svg {
                width: 18px;
                height: 18px;
            }
            
            .card-title {
                font-size: 0.95rem;
            }
            
            .card-desc {
                font-size: 0.75rem;
                line-height: 1.4;
            }
            
            .faq-section {
                padding: 20px;
            }
            
            .faq-question {
                font-size: 1rem;
            }
        }

        @media (max-width: 360px) {
            .container {
                padding: 0 8px;
            }
            
            .hero-title {
                font-size: 1.5rem;
            }
            
            .section-title {
                font-size: 1.3rem;
            }
            
            .help-grid {
                gap: 8px;
            }
            
            .help-card {
                padding: 12px 8px;
                min-height: 150px;
            }
            
            .card-icon {
                width: 35px;
                height: 35px;
                margin-bottom: 6px;
            }
            
            .card-icon svg {
                width: 16px;
                height: 16px;
            }
            
            .card-title {
                font-size: 0.9rem;
                margin-bottom: 5px;
            }
            
            .card-desc {
                font-size: 0.7rem;
                line-height: 1.3;
            }
        }

        @media (min-width: 992px) {
            .help-grid {
                grid-template-columns: repeat(2, 1fr);
                gap: 20px;
            }
            
            .help-card {
                padding: 25px 20px;
                min-height: 200px;
            }
            
            .card-icon {
                width: 60px;
                height: 60px;
                margin-bottom: 15px;
            }
            
            .card-icon svg {
                width: 28px;
                height: 28px;
            }
            
            .card-title {
                font-size: 1.2rem;
            }
            
            .card-desc {
                font-size: 0.9rem;
            }
        }

        /* تحسينات إضافية */
        html {
            scroll-behavior: smooth;
        }
        
        /* Auto-save indicator */
        .auto-save-indicator {
            position: fixed;
            bottom: 20px;
            left: 20px;
            background: var(--accent-blue);
            color: white;
            padding: 8px 15px;
            border-radius: 20px;
            font-size: 0.85rem;
            display: none;
            z-index: 1000;
            box-shadow: var(--shadow);
            animation: fadeIn 0.3s ease;
        }
        
        .auto-save-indicator.show {
            display: flex;
            align-items: center;
            gap: 8px;
        }